Populate your knowledge base and canned responses with the answers to your most frequently asked questions.
Knowledge is power! The knowledge base will automatically make suggestions to your customers as they are submitting their support requests, providing links to all related knowledge base materials. This eliminates the need to send a support request 50% of the time and gets your customers exactly what they need, right when they need it.
Customer Knowledge Base
Customers can search the public front-end knowledgebase to answers to common issues: FAQ How To documents Product information sheets
Staff Knowledge Base
Staff can create articles and search the back-end private knowledge base for: Continuity documents Training materials Presentations